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COMMUNITY BORROWERS WITH MULTIPLE ACCOUNTS
With our standard setting settings for account creation, OpenAthens does not allow for more than one account to be created using the same email address. If you attempt to do so, you will not be able to create the second (or third, etc) account. To work around this, do the following:
When OpenAthens tells you there is already an account with the email address you are trying to use, return to the first step of the OpenAthens account creation window.
Uncheck the box that says “Login by email address,” highlighted here in yellow:
You should now be able to create the patron’s second (or third, etc) account.
Unlike with their first account, with which where the patron can log into OpenAthens/Discovery using their email address as the username, subsequent accounts can only be logged into with the username we create (circled in red int he in the above image), which is the institution’s library’s prefix followed by their library card the patron’s barcode.
Everything else about both the patron registration process, in both FOLIO and OpenAthens, and the patron experience remains the same for subsequent accounts as it is in for first accounts.