Library Express refers to materials mailed to UMass patrons’ homes.
Patrons are prompted to confirm or update their mailing address and preference between Mail to Address or Hold for Pickup once a year. If a patron added a note with an address, make sure the address on their record matches it – assume a note is most current.
These instructions for Loan requests from UMass patrons where the patron has marked their account Mail to Address. Items held by UMass are usually in the Awaiting Document Delivery Processing queue. You may also find a Loan request where an item is held by UMass or by one of the other 5C when processing Borrowing requests.
If a patron’s account is marked Hold for Pickup and an item is held by UMass or in the 5C, please see Borrowing & Doc Del Loan Hold for Pickup + FOLIO.docx instead.
\uD83D\uDCD8 Instructions
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