Clearing your browser cache, cookies and session information

Owned by Aaron Neslin
Last updated: Oct 17, 2024 by Aaron Neslin
3 min read

The most recent version of Chrome is the only supported browser of the FOLIO development community (as well as other Chromium-based browsers). Your browser of choice might have similar steps to clear your cache, but we are keeping this page scoped to Chrome only.

There are a handful of reasons why you might want to reset FOLIO. You might encounter bugs that cause display issues until you clear prior session information. Your permissions within FOLIO might also change and you will want to log in again to see the changes. These steps describe a way to reset your FOLIO session without impacting other sites that you access from your browser.

  1. Log out of FOLIO.

    FOLIO dropdown menu with the logout option

     

  1. Select the icon next to the address bar.

    An image of the FOLIO log in page with view site information open

  1. Select the “Site Settings” option.

  1. A “Settings” tab will open. Select “Delete data”

     

  2. A prompt will open asking if you want to delete site data. Select “Delete”.

  3. Close the settings tab and return to the FOLIO login page

     

  4. Do a “hard refresh”.

    1. Hold down Ctrl and F5 on a Windows device.

    2. Hold down Command, Shift and R on a Mac.

    3. Right click on the refresh icon and select Empty Cache and Hard Reload. (This option may not be available if you don’t have cookies or a cache.)

       

  5. Log back into FOLIO

 

 

Dev Tools method

If you are still seeing ghosts from the previous FOLIO release (error messages during routine tasks, UI elements that you know should have changed), you may wish to use the following method to really, really clear your cache.

  1. Open the Developer tools view.

    1. Hold down Ctrl, Shift and I or press F12 on a Windows device.

    2. Hold down Option, Command and I on a Mac.

    3. Select the three dots button to open the Chrome menu, select More tools and then Developer tools.

       

  2. Select the Application tab, select Storage from the left pane, make sure that the “including third-party cookies” checkbox is selected, and click on Clear site data.

     

  3. Refresh as you did above.