Open Athens Administration

To allow patrons to log in to EDS, the 5C have adopted OpenAthens core.

Admin Site: https://www.openathens.net/librarians/

https://my.openathens.net/ (if patrons are having issues try having them navigate to this page and if they are able to get to the patron dashboard, have them logout and try again.)

Create Admins

Admin accounts are created in the same way as personal accounts for community borrowers but are separate from the data sent from IT to create accounts automatically for campus users. There is a second step to make a person account an admin for OpenAthens.

• Accounts > Create > Personal Account

• First Screen: Login

  • Prefix NetID with OA (for OpenAthens)

  • Leave login by email toggled to yes - share the username but explain they do not need to use it for login.

  • Leave default expiration

  • Always use the email activation code to user - this will allow them to set their own password.

• Second Screen: Details

  • First name, Last Name, and Email Address are required fields - use @umass.edu not library.

• Third Screen: Optional Details

  • Assign the group: Admin Accounts

  • Do not use the remaining fields. DO NOT set an external system ID for admin accounts - it will cause errors since staff already have accounts created by the IT files.

• Fourth Screen: Permission Sets

  • Assign the default set.

• Submit Account

  • At this point - patrons and staff both receive the email that their account has been created. This is the email to activate the account w/ password reset. (Account Created (Activation) Email Template)

The account now exists in the OpenAthens managed (local) directory but does not have admin access by default. This is a second step.

• Management > All Organizations > UMass Amherst Libraries (click the three vertical dots) > Edit

• Navigate to Administrators Tab

  • Search for the personal account you just created

  • Click the “Role” button

  • Chose Organization Administrator & Submit

  • Save changes & enter your password

    • At this point, staff receive another email saying that they've been made an Admin. (No specific email template)

    • They will receive a followup email when they login the first time. (No specific email template)

Create Community Borrowers

ccess Services will be the primary point of contact to create managed directory accounts in OpenAthens for community borrowers. The creation of an account is the same as the first step for creating an admin.

Before creating an account in OpenAthens you must create the patrons user account in FOLIO first. Please follow any guidelines/workflows created by CUFF or locally by UMass' Access Services department. CUFF Workflow: https://docs.google.com/document/d/1HdGjB1A3oRkWMhIXgYMFtlWQaKya447sSL6dZU0-i_c/edit?usp=sharing

• Accounts > Create > Personal Account

• First Screen: Login

  • Create a NetID style username for the patron using their first initial & last name

  • Leave login by email toggled to yes - share the username but explain they do not need to use it for login.

  • Leave default expiration

  • Always use the email activation code to user - this will allow them to set their own password.

• Second Screen: Details

  • First name, Last Name, and Email Address are required fields - use whatever email they provided when you set up their FOLIO account.

• Third Screen: Optional Details

  • Assign the group: Community Borrowers

  • Set their externalSystemID to match the Folio field in the Extended Information accordion ( formatted as librarybarcode@umass.edu)

  • Do not use the remaining fields.

• Fourth Screen: Permission Sets

  • Assign the default set.

• Submit Account

Once the patron has set their password they will be able to login to use Discovery to place requests and view their account.

Config. Decisions

Jaime & Jack decided the following:

• Account codes good for 30 days

• Accounts expired after 12 months (of inactivity?)

• Expired accounts are deleted after 365 days (cannot increase time)

• DBHelp is support email across all of OA

• Minimal reports from OA Core are being sent to Jaime & Jack to track certain things. (See Preferences > System Notifications)

• After sign out or account activation, patrons sent to > https://www.library.umass.edu/

• Open Athens local sign in enabled

Branding

Not much is actually branded. Our public name is set to be “UMass Amherst Libraries” while our connection is called “UMass Amherst - Faculty, Staff, & Students” to allow a more clear login path on the OA WAYF page.

It is possible to update the email templates. Jack modified them to use UMass Libraries in place of OpenAthens and to directly reference DBHelp instead of using their sytnax.

• Introductory Text: Appears in the OpenAthens local sign in page above form

• Connection Selection Box Label: ??

• Button Color: For sign in - use UMass branding.

• Footer Text: Appears in the OpenAthens local sign in page below form

• Sign in title & Hint: Only on OpenAthens local sign in page

On the “MyAthens” dashboard, which we expect patrons wouldn't really ever see - Jack did create a card with some basic information on how to contact the library.